FAQ - The Whisk & Wand

We’ve assembled some of the most commonly asked question here, though more detailed explanations surrounding terms, conditions & policies from The Whisk & Wand can be found on other pages within the site. Please be sure to visit these pages, all of which are accessible from links contained within the footer area of the site.

Do I need to set up an account with The Whisk & Wand to shop online?

No, however setting up an account will allow you to order without having to fill in your details every time you shop with us as well as give you benefits such as regular newsletters, and exclusive discounts and special offers.

You can start shopping straight away and set your account up when you checkout, whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details at hand.

Can I change/cancel my order?

You can change your order whilst you are still browsing and shopping, simply remove it and/or update from ‘My Cart’. Please refer to the section titled ‘Canceling and Modifying Orders’ on our Shopping Online information page.

How do I order online?

Simply click on the item you wish to buy, and click ‘add to cart’. You can then continue shopping and add additional items to your cart. Once you have finished selecting the items you would like to buy, click on any ‘checkout’ button or link found on the site. To purchase a product on the website, you first need to sign up to become a member, which you can do at the checkout or by clicking the ‘Register’ link in the top right corner of the screen.

What currency do The Whisk & Wand use?

All prices have a default display in Australian Dollars, including GST.

When will I be charged for my order?

For all details relating to payments, please refer to our Shopping Online page, located here.

How secure is my credit card and personal information?

Your security while shopping online with The Whisk & Wand is extremely important to us, and we have taken all reasonable measures to ensure that your personal details are kept safe at all times. All pages that require you to enter your personal information on our site are secure. Please refer to the The Whisk & Wand privacy policy for further information.

I have a discount, coupon or promotional code, how do I use it?

Make sure you type your code into the ‘coupon box’ which you will find underneath your items on the shopping cart page. Select ‘Apply Coupon’ button to apply the coupon code to your order. If you do not apply your code at this point we can’t apply it to the same order later on or once you have placed the order (You may, however, be able to use it on a subsequent order, provided the promotional offer is still valid at a later date). Please note only one discount offer can be used per order.

What do I do if the item I want is no longer online?

We know how frustrating it can be when you have your heart set on an item and you go to buy it but it’s no longer listed or out of stock. Some of our most popular products will run out very quickly so you do need to be quick and order them before someone else does. As we try to keep our product line evolving, we add new items regularly so you might just find something similar to the one you were looking for. If you recall the specifics of an item that was once listed as available on our site and wish to enquire as to whether it can be supplied once again, please contact us and we will respond as soon as possible and advise whether the item can be supplied via a special order.

Where does The Whisk & Wand ship to?

The Whisk & Wand ships within Australia only.

How much will postage and packaging cost?

This really depends on the total weight and dimensions of your purchases. Please visit our Shipping page for more details.

Which shipping company does The Whisk & Wand use for deliveries?

The Whisk & Wand ship all online orders using Australia Post.

Where do I find answers to my questions about Shipping?

Please visit our Shipping page by clicking the appropriate link in the footer section of this website.

If there is a problem with my order who do I contact?

If there is a problem with your order contact us using the form located on our contact page.

What is the best way to view the The Whisk & Wand website?

The Whisk & Wand Online has been developed to look great with a resolution of 1024 x768 with both Windows and Macintosh operating systems. We support a range of browsers including Safari, Chrome, Firefox and Internet Explorer versions 6, 7 & 8 using Adobe flash player 9.45 and above.

Operating System: Windows 2000, XP : Recommended Browsers: Chrome and Firefox

Operating System: Macintosh OSX 10.2 and above: Recommended Browsers: Chrome, Firefox and Safari

If you choose to use desktop operating system or browser not listed you may experience viewing difficulties.

The Whisk & Wand website is optimised for viewing on all Androind & iOS mobile devices.

Do The Whisk & Wand use cookies on the website?

The The Whisk & Wand online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access and log into your account with your user name and password.

Will I be able to use the site if I have disabled my cookies in my browser?

You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser’s preferences which is usually found in the Edit menu.

How do I contact customer care?

Simply visit our contact page to send a message to our customer care team.

How do I update my account details?

If you have previously set up a customer account on The Whisk & Wand website, simply sign in online and update your details in the my account area.

For all other enquiries, contact us today.